Shipping policy
At The Happy Cart, we aim to make your shopping experience simple, fast, and reliable. We currently deliver orders across Pakistan.
1. Order Processing
All orders are generally processed on the same day they are placed.
Once your order has been processed, it will be handed over to our delivery partner for shipment.
2. Delivery Time
We aim to deliver orders within 2 to 3 working days after the order is processed.
Delivery times may occasionally vary due to circumstances beyond our control, such as:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- High order volumes
- Unforeseen logistical circumstances
We appreciate your patience in such situations.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process or communicated to you before order confirmation.
From time to time, The Happy Cart may offer free shipping promotions on selected products, orders, or during specific promotional periods.
Free shipping offers may be subject to minimum order values, selected products, locations, promotional periods, or other conditions specified at the time of the offer.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- City
- Active phone number
If incorrect or incomplete information causes a delivery failure or additional delivery attempt, additional charges may apply where applicable.
5. Order Tracking
Where tracking information is available, we may provide you with a tracking number or delivery update after your order has been dispatched.
You may also contact us for assistance with your order.
6. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
Email: help.thehappycart@gmail.com
We will assist you in checking the status of your shipment with the relevant delivery partner.
7. Delivery Issues
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible and provide photographs or other relevant evidence.
If you receive the wrong, damaged, defective, or incomplete product, please refer to our Return & Refund Policy for information about requesting a replacement, exchange, or refund.
8. Contact Us
If you have any questions about shipping or delivery, please contact:
The Happy Cart
Email: help.thehappycart@gmail.com