Privacy policy

At The Happy Cart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

Depending on how you interact with our store, we may collect:

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our store and provide our services.

Device and Website Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages you visit
  • Time spent on our website
  • Referring website or source
  • Website activity and interaction information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Deliver products to you
  • Confirm and communicate about your orders
  • Provide customer support
  • Process returns, exchanges, and refunds
  • Improve our website, products, and services
  • Prevent fraud, misuse, and unauthorized activity
  • Maintain the security of our website
  • Send important information regarding your orders or account
  • Send promotional messages when permitted and where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a purchase, your payment information may be processed by the payment provider or payment gateway used by our store.

We do not intentionally store complete payment card details on our own systems. Payment information may be handled directly by the relevant payment processor according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep products in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Analyze website traffic
  • Provide relevant marketing or advertising, where applicable

You can adjust or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Shopify and website technology providers
  • Courier and delivery companies
  • Payment processors
  • Customer support providers
  • Marketing or analytics service providers
  • IT, security, or fraud-prevention providers
  • Government authorities or law-enforcement agencies where required by law

These service providers may only receive information necessary to perform the services they provide to us.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process certain information in accordance with its own privacy practices. Information submitted through our store may therefore be processed by Shopify and other service providers necessary to operate the store.

7. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may occasionally contact you about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Store updates

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in promotional emails, where available.

Please note that we may still send essential communications related to your orders, purchases, returns, refunds, or other transactions.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide our services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, accounting, and regulatory obligations

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

10. Children's Privacy

Our website is not intended for children who are unable to legally enter into purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases or using our services.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

The Happy Cart
Email: help.thehappycart@gmail.com